Shipping & Terms

Canada

At Teodor Vanities, we ship to most towns and cities across Canada. Shipping is free to all serviceable locations throughout Canada. There will never be any surprise duty or brokerage fees after order has been placed. We want the buying process to be as easy and transparent as possible.

*We do not ship to Northwest Territories, Yukon and the Southern Gulf Islands BC.

*We do not ship to P.O. boxes.

*We may not be able to ship to all remote/rural locations. You will be notified if we are unable to deliver to your location.

United States

We ship anywhere in the contiguous United States. Shipping costs will be calculated at checkout. There will never be any surprise duty or brokerage fees after order has been placed. We want the buying process to be as easy and transparent as possible.

*We may not be able to ship to all remote/rural locations. You will be notified if we are unable to deliver to your location.

Refunds

If you receive a vanity and you are not satisfied, return the vanity within 90 days. Call or email us and let us know the reason for the return. After confirmation, simply return the product back to us for a full refund.

For more information visit our refunds section.

Confirmation email

Once the order has been processed and the vanity shipped, a confirmation email will be sent along with a tracking number. The Confirmation email will also contain important information and a check list to follow once the product has arrives.

Order tracking

When your order has shipped, you will receive an email shipping confirmation containing a tracking number. The tracking number will allow you to track where your parcel is in the logistics process. Eg. In transit, at destination terminal, ready to be couriered to customer.

You can check the status of your shipment in the following ways:

Follow the instructions included in your shipping confirmation email to track your order through the carrier’s website
Contact a Teodor Vanities customer service representative at 1.866.843.1641
E-mail us at info@thevanitystore.com for a status update

If you misplace your shipping confirmation email, please contact a Teodor Vanities customer service representative at 1.866.843.1641 for assistance, or email us at info@vanitycanada.com

Arrival

Pallets

When your product is ready to be delivered at its final destination a courtesy call will be given by the shipping company. All large products on skids are delivered between 08:00 and 18:00 local time and will be curbside delivery. We do not deliver into the home.

Packages

If your order is small enough to be shipped in a package or envelope, you will still be given a tracking number, however, standard shipping procedures will apply. You will not receive a phone call arranging delivery, they will simply deliver as soon as they can.

If you are there to receive your delivery, great! If not, you will have to pick it up from your local pick up location or the delivery will be scheduled another time.

What if my product is damaged?

If any damage is found, note the defects on the shippers Bill of Lading before signing. Once the damage has been noted on the ‘Bill of Lading’ please report the damage within 96 hours.

Please email, info@thevanitystore.com or call us at 1.866.843.1641. Any damages reported after 96 hours may not be considered and a replacement is at the customers own expense. We may require digital pictures of the damage sent for our records.

To mitigate any potential damage, we inspect all of packages before shipping out to make sure there are no defects. We also package all of our products in boxes with Styrofoam, on a wooden skid, strapped and shrink wrapped.

Returns

You will have 90 days to return any item if you are not completely satisfied. We want you to be happy with your product and we will make it as easy as possible to return your product.

Please follow the link for more detailed information about returns. Returns/Refunds

Shipping & Terms

Canada

United States

Refunds

Confirmation email

Order tracking

Arrival

Pallets

Packages

What if my product is damaged?

Returns

Got Questions?

Contact us for assistance

Our Store

QUICK LINKS

CATEGORIES

CONTACT INFO

Contact Us

Shopping cart